How to order
- Engibody Biotechnology, Inc was established in 8 The Green STE A Dover, DE. 19901, USA
In 2019, CMCTAG was acquired by Engibody Biotechnology, Inc.
We sell and ship to any country in the world directly using FedEx's international priorityTM courier service.
You can place an order online step by step as blow.
Step 1, Registering for an new account/Logging in, Finding out your product by searching our website
Step 2, Adding the Product to your Basket, Selecting Your Currency
Step 3, Checkout by Paypal,Pay by Credit Card for your Order
Step 4, Shipping the goods for you, Providing you package tracking numbers
Now, enjoying your shopping in our website. Return is easy!
Shipping and Delivery
What is your Delivery Time?
If the item is in stock, the delivery time will normally take one to two days. Otherwise, the delivery time may take 2 to 3 weeks.
At what temperature do you ship my goods?
For lyophilized products, we ship at room temperature. For non-lyophilized products, we ship with ice packs. It is likely that the ice pack may be thawed or even at room temperature when you receive it; please be assured that this does not impact the performance of your product. Once you have received the product, please follow the storage instructions on the product datasheet.
Invoices and Payments
Which Payment Methods do you accept?
We accept all major credit card including Visa, Master Card and American Express, as well as payments through PayPal.
Where is my invoice?
We send the invoice with the shipment and also by email. If your billing address is different from your shipping address, we will also post an invoice to the billing address. However, if you have not received the invoice, please email us at firstname.lastname@example.org and we are happy to send you another copy.
Returns and Cancellations
How do I cancel my order?
Before an order is dispatched, if the customer wishes to cancel the order, they must notify us. There will be no cost to the customer if cancellation is less than 24 hours after order confirmation. If the customer wishes to cancel an order 24 hours after receipt of order confirmation, a restocking fee of 25% of the full price of the goods will apply. After the product is dispatched, the customer cannot cancel the order but they may return the product. Please see below for the guidance on returning products.
How do I return the products if I ordered incorrectly?
If products are ordered incorrectly by the customer, we will consider taking them back, the product must be shipped back to CMCTAG within 7 working days of receipt of products. The products must have been kept in the storage condition as stated on the datasheet and not have been opened or broken. Please note that we charge 25% of the full product price for re-stocking. Shipping and handling charges, and this charges are not refundable.
How do I complain about the product and claim a refund for my order?
We are proud of the quality of our products. However, if the product does not perform as described on the datasheet, we will provide a replacement or refund. Please note that shipping fees are not refundable. You will need to provide us with your protocol for us to examine. If you do not provide details of your protocol or follow our recommendations, we will not be able to provide a replacement or refund.
Credit Card Options
International Shipping Company Options
We are currently actively looking for distributors around the globe. Please get in touch with us if you are interested in our products.
ArgentinaSERO-IMMUNO DIAGNOSTICS, INC.
2177-J Flintstone Drive Tucker, GA 30084 U.S.A.
Telephone: (770) 496-5848
Fax: (770) 938-7189
AustraliaSTRATECH SCIENTIFIC APAC
Suite 5, 1 Mona Vale road Mona Vale NSW 2103 AUSTRALIA
Telephone: +61 (0)2 9997 7728
Fax: +61 (0)2 9012 0019
Praca Isaac Oliver, 342 Vila Campestre CEP: 04330-130 Sao Paulo - SP BRAZIL
Telephone: 55-11-5564 9522
Fax: 55-11-5564 9596 or 9521
Web site: http://www.interlabdist.com.br
4410 Paletta Court Burlington, Ontario L7L 5R2 CANADA
Toll Free: (800)268-5058
Web site: http://www.cedarlanelabs.com
ChinaWeijing Biotech Co., Ltd.
1501, B Building LvZhou, Lane 137 BaiLan Road, Shanghai, 200062 China
Phone: 13817407320 (WeChat)
24 rue des Tuileries BP 74684 Souffelweyersheim 67458 Mundolsheim Cedex France
Tel.: +33 3 88 18 07 27
Fax: +33 3 88 18 07 28
IndiaEVERON LIFE SCIENCE
Sales Office: 805 -Ashok Building, 93-Nehru Place, New Delhi -110019 India
JapanKOKUSAI KINZOKU YAKUHIN CO., LTD.
8F Star Plaza Aoyama Bldg. 10-3 Shibuya 1 Chome Shibuya-Ku, Tokyo 150-0002 JAPAN
Web site: www.kkyc.co.jp
MalaysiaALL EIGHTS (M) SDN BHD
45 Jalan TS 6/10A Subang Industrial Park 47610 Subang Jaya, Selangor Selangor Darul Ehsan MALAYSIA
MexicoSILVERA CIENCIA E INGENIERIA, S.A. DE C.V.
Toronja #226. Col. Nueva Santa Maria, C.P. 02800 Azcapotzalco, Ciudad de México, MEXICO
Telephone: 52 55 55413400
Web site: silveracei.com.mx/
South KoreaLEEHYO BIOSCIENCE CO., LTD.
LEEHYO B/D, 2FL. 107, Bokjeong-ro, Sujeong-gu, SeongNam City, GyeongGi-do 13112 SOUTH KOREA
Telephone: +82 31 722 2382
Fax:+82 31 759 7642
ThailandX-Zell Biotech Co. Ltd.
Na Nakorn Bldg. 4th Fl. 99/349 Moo 2 Chaeng Wattana Rd. Laksi Bangkok 10210 Thailand
Tel.: 02 576 1438
Fax: 02 576 1437